Built Different Streetwear
Effective date: 16 August 2026
We want you to be happy with the fit and quality of your Built Different Streetwear purchase. This policy explains how to request an exchange for a change of mind, incorrect size, faulty item or incorrect item.
This policy is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot lawfully be excluded.
1. Change-of-mind and sizing exchanges
If you purchased the wrong size or changed your mind, you may request an exchange within 14 calendar days of receiving your online order or collecting your purchase.
To qualify for a change-of-mind exchange, the item must:
● be unworn, unused and unwashed;
● be in its original condition, with all tags attached;
● be free from marks, makeup, fake tan, deodorant, perfume, body odour, pet hair and other signs of wear;
● include any original hygiene seal and packaging supplied with the item; and
● be accompanied by proof of purchase, such as your order confirmation, receipt or transaction record.
Activewear must be tried on over underwear. We may refuse a change-of-mind exchange if the item does not meet these conditions.
Once your exchange is approved, the item must be posted or returned according to the instructions we provide. Approval of a request does not guarantee acceptance if the returned item fails inspection.
2. Items excluded from change-of-mind exchanges
For hygiene or other reasonable reasons, we do not accept change-of-mind exchanges for:
● underwear, socks or swimwear;
● items with a removed or broken hygiene seal;
● gift cards;
● personalised, customised or made-to-order products;
● items marked Final Sale before purchase; or
● items that have been worn, washed, altered, damaged or incorrectly cared for.
Sale items may be exchanged unless they were clearly marked Final Sale. These exclusions apply only to change-of-mind exchanges and do not limit your rights if an item is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.
3. How to request an exchange
Before returning an item, email Builtdifferentstreetwear@outlook.com with the subject line:
Exchange Request – Order #[your order number]
Please include:
● your full name and order number;
● the item and size being returned;
● the new size, colour or item requested;
● the reason for the exchange; and
● clear photos if the item is faulty, damaged or incorrect.
Please wait for approval and return instructions before sending the item. Returns sent without approval may be delayed. The return address will be provided by email.
4. Exchange availability and item value
All exchanges are subject to stock availability. We cannot reserve a replacement item until the returned item has been received and accepted.
If your requested replacement is unavailable, you may choose another available item or receive store credit equal to the amount paid for the returned item. For a change-of-mind return, a cash refund will not be provided unless required by law.
If the replacement item costs more, you must pay the difference before it is sent. If it costs less, the difference will be issued as store credit. Exchanges for discounted or promotional items are based on the price actually paid.
5. Postage costs
For change-of-mind or sizing exchanges:
● you are responsible for the cost of returning the item to us;
● original delivery charges are not refundable; and
● a delivery fee for the replacement item may apply and will be confirmed before dispatch.
We recommend using a tracked postal service. You are responsible for the returned parcel until it is delivered to us. We are not responsible for returns lost or damaged in transit, unless the loss or damage was caused by us or our return provider.
If an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, we will provide return instructions and cover or reimburse reasonable return costs where required by the Australian Consumer Law.
6. Faulty, damaged or incorrect items
Please inspect your order when it arrives. If you receive an item that is faulty, damaged, unsafe, materially different from its description or different from what you ordered, contact Builtdifferentstreetwear@outlook.com as soon as reasonably possible.
We may ask for proof of purchase, photos and an opportunity to assess the item before providing a remedy. The 14-day change-of-mind period and the original-condition requirements in this policy do not limit your rights regarding faulty or incorrect products.
Under the Australian Consumer Law:
● if a product has a major problem, you may be entitled to choose a refund or replacement; and
● if a product has a minor problem, we may choose to provide a repair, replacement or another remedy within a reasonable time.
Consumer guarantees may continue to apply for a reasonable period after purchase and are not limited by an express warranty period or by an item’s sale or clearance status.
Damage caused by misuse, ordinary wear and tear, accidental damage, failure to follow care instructions or alterations made after purchase is not considered a product fault, unless the law provides otherwise.
7. Processing time
After receiving your return, we will inspect it and aim to process an approved exchange within 5 business days. Processing may take longer during launches, sales and holiday periods.
We will email you when the exchange has been approved, declined or dispatched. Delivery time for the replacement item is additional to the processing time.
8. Purchases from another retailer
If you purchased a Built Different Streetwear item from another retailer or marketplace, please request the exchange from that seller in the first instance. Your rights under the Australian Consumer Law remain unaffected.
9. Contact us
For exchange questions or assistance, contact:
Built Different Streetwear
Email: Builtdifferentstreetwear@outlook.com