Built Different Streetwear
Effective date: 16 August 2026
Built Different Streetwear ships orders throughout Australia. This policy explains our order processing, delivery estimates, tracking, local pickup and what happens if a parcel is delayed, damaged, returned or lost.
This policy operates alongside your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot lawfully be excluded.
1. Where we ship
We currently ship to valid residential, business, PO Box and Parcel Locker addresses within Australia where supported by the selected carrier.
We do not currently offer international shipping unless an international delivery option is displayed and accepted at checkout.
Some remote or restricted locations may have limited shipping options or longer delivery times.
2. Order processing
We aim to process and dispatch in-stock orders within 2–5 business days after payment has been successfully received.
Business days are Monday to Friday and exclude South Australian and national public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Processing may take longer during launches, promotions, restocks, public holidays and other high-volume periods. If there is a significant delay or we discover that an item cannot be supplied, we will contact you using the details provided with your order and offer an appropriate solution.
An order-confirmation email confirms that we have received your order. It is not a dispatch confirmation. You will receive a separate notification when your parcel has been sent or is ready for collection.
3. Shipping options and charges
Available shipping methods and charges will be displayed at checkout before payment. Charges may vary according to the delivery address, parcel size, parcel weight, carrier and any current promotion.
Any free-shipping promotion is subject to the terms displayed with that offer. Shipping charges are generally non-refundable after dispatch unless required by law or the charge resulted from our error.
4. Estimated delivery times
After dispatch, estimated Australian delivery times are generally:
● Standard shipping: approximately 3–10 business days; and
● Express shipping: approximately 1–5 business days.
These timeframes are estimates only and begin after the order has been dispatched. They are not guaranteed delivery dates. Regional and remote locations may take longer.
Delivery may be affected by carrier congestion, severe weather, public holidays, emergencies, incorrect address details or other events outside our reasonable control. We will provide accurate information available to us and assist with delivery issues. Your rights under the Australian Consumer Law remain unaffected.
5. Tracking your order
Where tracking is available, we will send the tracking number to the email address or mobile number supplied at checkout. Tracking may take up to 48 hours after dispatch to display its first scan.
Please check your junk or spam folder if you have not received a dispatch notification. You can also contact us at Builtdifferentstreetwear@outlook.com with your order number.
6. Delivery addresses and order changes
Customers are responsible for providing a complete and accurate delivery address, including any unit number, business name, postcode and Parcel Locker details.
If you need to change your delivery address or cancel an order, email Builtdifferentstreetwear@outlook.com as soon as possible. We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
If we make an addressing or packing error, we will correct it at no additional cost to you.
7. Authority to leave and unattended deliveries
If you select or provide authority to leave, the carrier may leave the parcel in a location it considers safe. Please choose a secure delivery location and review the carrier’s delivery options.
If tracking shows that a parcel was delivered but you cannot locate it, check the delivery area, letterbox, building reception and household members, then contact the carrier and us as soon as reasonably possible. We will assist with an investigation. This section does not limit any rights you may have under the Australian Consumer Law.
8. Delayed or missing parcels
If your parcel has not arrived by the end of the estimated delivery period, please:
1. check the tracking information and delivery address;
2. contact the carrier using the tracking number where possible; and
3. email Builtdifferentstreetwear@outlook.com with your full name and order number.
We will help investigate the delivery with the carrier. Carrier investigations may take several business days. If an order is confirmed lost, cannot be delivered or cannot be supplied within the promised time or a reasonable time, we will provide an appropriate solution, which may include a replacement or refund as required by law.
9. Parcels returned to sender
A parcel may be returned to us because of an incorrect or incomplete address, an unclaimed delivery, an expired Parcel Locker, an inaccessible property or another unsuccessful delivery attempt.
If a parcel is returned because of customer-provided address details or failure to collect it, we will contact you. You may be required to pay a new delivery charge before the order is sent again. Original shipping charges and carrier return fees may be deducted from any change-of-mind refund or store credit where permitted by law.
If the parcel was returned because of our error or a carrier issue for which we are responsible, we will arrange redelivery at no additional charge.
10. Damaged parcels or incorrect items
Please inspect your order when it arrives. If the parcel or item is damaged, faulty, missing an item or different from what you ordered, email Builtdifferentstreetwear@outlook.com as soon as reasonably possible.
Include your order number, a description of the issue and clear photos of the parcel, shipping label and item where available. Keep the packaging until we advise you that it is no longer required.
We may assess the issue before providing a remedy. Any remedy will be handled in accordance with our Exchange Policy and the Australian Consumer Law. We will cover or reimburse reasonable return or redelivery costs where required by law.
11. Pre-orders and made-to-order items
Pre-order, back-order or made-to-order products will have an estimated dispatch timeframe on the product page or order confirmation. These dates are estimates unless expressly stated to be guaranteed.
If your order contains both an in-stock item and a pre-order item, the order may be sent together when all items are available unless we notify you otherwise or separate shipping is arranged. Additional shipping charges may apply if you request separate delivery.
If a significant pre-order delay occurs, we will provide an update and any options required by law.
12. Split shipments
We may send an order in more than one parcel due to stock location, parcel limits or operational requirements. If this occurs, you may receive more than one tracking number. You will not be charged additional shipping unless this was agreed before dispatch.
13. Local pickup
Local pickup may be available when displayed at checkout or confirmed directly by Built Different Streetwear.
Please wait until you receive a Ready for Pickup notification before attending the collection location. Bring your order confirmation and identification. If another person will collect your order, contact us beforehand and provide their full name.
Pickup orders are not considered ready until we have issued the collection notification.
14. Contact us
For shipping questions or help with an order, contact:
Built Different Streetwear
Email: Builtdifferentstreetwear@outlook.com
Please include your order number so we can assist you efficiently.